A)We collect and use your personal information for rental services, including billing, damage assessment, and responding to accidents.
B) We comply with the Privacy Act 2020 regarding the collection and use of your personal information.
C)Your information may be shared with insurers, service providers, authorities, and others as required by law.
9.Privacy
A) You are required to record detailed information about all other vehicles involved in an accident, including the names, addresses, and contact telephone numbers of each driver. You must refrain from arranging the recovery or repair of your vehicle and promptly inform us of any damage. By agreeing to cooperate, you aim to minimize our losses and assist in any legal actions against responsible parties.
B) We offer 24/7 roadside assistance for our vehicles. You can contact us at +64 22429 9019. Please note, if the reason for assistance is due to your error (e.g., running out of fuel, losing or locking your keys in the vehicle, or changing a wheel due to a puncture), you are responsible for the upfront cost of each callout. However, if it relates to a mechanical breakdown, we will refund the callout cost to you.
C) In the event of damage, we may not provide a replacement vehicle for the remainder of your rental period or, at our discretion, terminate the rental agreement.
D) We are not liable for any expenses you incur as a result of an accident or damage to the vehicle.unless you have purchased insurance which is $19 per day and damage excess NZ$1000.
E) Before the rental period begins, you must pay the applicable Excess amount to us in advance, which we will hold and refund if the vehicle is returned in an acceptable condition.
F)We will obtain a repair quote for the vehicle. If the repair cost is lower than the Excess you paid, we will refund you the difference, minus an administration fee of up to $195.
G) If you claim that a third party is responsible for the damage and they can be identified, we will pursue them through our insurance company. If the third party accepts liability, the entire Excess will be refunded to you.
8. Damage to the Vehicle:
1- We may disclose vehicle-related offenses to authorities or debt collection agencies if necessary.
2- By signing this agreement, you acknowledge your rights and responsibilities regarding any fines incurred during your rental period.
7. Other Conditions:
A) If you commit any offense during the rental period, you are responsible for the fines and costs related to:
1- Speeding, parking, traffic violations, or toll offenses.
2- Ignoring traffic signs or signals.
3- Violations under the Freedom Camping Act 2011, such as improper rubbish disposal or failing to leave a designated area.
4- You are liable for all costs associated with any offense, regardless of whether you were driving at the time.
5- Within five working days of receiving notice of the offense, we will provide your details to the relevant authority for direct communication with you.
6- You have the right to contest or inquire about any ticket directly with the issuing organization (e.g., Police or tolling authority).
7- If we receive a fine related to your rental, there will be a deduction of an $85 administration fee from your credit/debit card or bond. If unable to transfer liability, we will charge your card for the total fine amount plus the fee.
6. Infringement Offenses and Responsibilities
A) Allow unauthorized persons to drive the vehicle.
B) Operate the vehicle under the influence of alcohol, drugs, or medications.
C) Participate in races, speed tests, rallies, or competitive events.
D) Violate any New Zealand laws or bylaws.
E) Tow another vehicle without proper equipment and compliance.
F) Transport animals, except for disability assist dogs.
G) Intentionally damage the vehicle, use incorrect fuel, or smoke inside.
6.Restricted Locations: You must not use the vehicle in:
A) Non-road areas.
B) Non-commercial ski field roads, beaches including ninety mile beach , Skippers Canyon Road Queenstown and areas not officially designated as a road .
5.Prohibited Actions: You must not:
1.One-way hire costs.
2.Late return fees.
3.Administration fees.
4.Fuel charges (unless Pre-paid Fuel was purchased).
5.Cleaning fees if necessary.
6.Restoration costs up to the Excess amount.
7.Road tolls, parking fines, or driving offense fines.
8.Replacement costs for lost accessories or keys.
9.Transfer a security deposit (Bond) for any outstanding amounts. Unused portions will be refunded after deductions. You are responsible for any remaining balance.
10.Return the vehicle to the agreed location by the specified rental period.
11.Safeguard the vehicle and notify us of any issues promptly.
12.Inform us of any changes to your return plans, which may incur Additional Charges.
Additional Charges, such as:
A) Keep a copy of this Agreement in the vehicle during the rental period.
B) Only you or authorized drivers may operate the vehicle.
C) Pay all fees, including:Daily rental rate for agreed rental days.
D) Location-specific fees (where applicable),Additional extras picked up during vehicle collection (e.g., GPS, child seat, ski racks).
4.Your Responsibilities
A) We may permit other authorized drivers to operate the vehicle at our discretion. You remain responsible for their actions under this Agreement.
B) If you breach this agreement, we may reclaim the vehicle at your expense.
C) We reserve the right to cancel this Agreement if we believe your driving poses a risk. You will cover all recovery and outstanding debt costs.
3.Our Rights
A) We will rent the vehicle described in the Details for the Rental period, ensuring it complies with New Zealand's legal requirements.Unless otherwise specified and agreed upon, we provide insurance coverage for the vehicle.
B) We will explain any Additional Charges before your rental.
2.Our Commitments
This agreement includes these terms and conditions and the details provided on the front page of this document, including your personal information, address, driver’s license details, vehicle specifics, excess amount, additional insurance exclusions, and rental dates. By renting our vehicle, you agree to abide by these terms. This agreement is governed by New Zealand law.